Strategic HR Digitalization: C&T WFM Drives Operational Excellence at Global Chemical Leader’s China Operations

Strategic HR Digitalization: C&T WFM Drives Operational Excellence at Global Chemical Leader’s China Operations

Customer Background 

The customer was founded in October 2004 and is headquartered in Paris, France. The Chinese market plays a pivotal role for the entire group, serving as its second-largest national market. The customer’s business in China has continued to grow and expand. Its China headquarters is located in Shanghai, currently employing nearly 2,700 staff, operating 9 production bases, and running the R&D centers. The group is committed to strengthening local R&D capabilities to drive the development of its business in China, aiming to provide innovative solutions that meet current and future market demands for customers in China and other parts of Asia. 

Customer Needs 

As a global leader in specialty chemicals manufacturing, the customer operates multiple production bases in China, covering various attendance systems such as standard working hours, comprehensive working hours, and flexible working hours. 

In terms of human resource management, the customer faces numerous challenges, with its business complexity reflected in: 

• Diverse Attendance Scenarios: Factories require facial recognition/Bluetooth check-ins, while certain employees are exempt from clocking in. 

• Regional Policy Variations: Different platforms for external attendance tracking in Yunnan. 

• High Compliance Pressure: Need to adhere to labor regulations across different regions in China (e.g., localized adjustments to maternity leave policies like the 98+60 days policy). 

Pre-Implementation Pain Points 

• Cumbersome attendance management 

• Inefficient process approvals 

• Cumbersome attendance management 

• Delayed information updates 

C&T Advantages 

WFM System Implementation Process 

• Requirements Research and Planning:  The C&T team conducted in-depth research across various customer departments to thoroughly understand their business processes and HR management needs. Through communication with management and employees, the team clarified the system’s functional requirements and implementation goals, formulating a detailed project implementation plan. 

• System Configuration and Customization: Based on the customer’s actual organizational structure, attendance policies, payroll system, etc., the C&T team performed deep configuration and customization of the system. This included setting attendance locations, defining attendance rules, configuring overtime policies, designing payroll calculation formulas, etc., ensuring the system could meet the customer’s personalized needs. 

• Data Migration and Initialization: Existing employee information, attendance data, payroll records, and other data were migrated to the WFM system. The team strictly controlled data quality during migration to ensure accuracy and completeness. 

• Training and Go-Live: The C&T team provided comprehensive system training for the customer’s managers and employees, covering system functionality introductions, operational process demonstrations, FAQs, etc. After training, the system officially went live. The C&T team provided full technical support, promptly resolving issues encountered during system use. 

Customer Benefits 

1. Streamlined Attendance Management: The C&T WFM system enabled centralized management of the customer’s multiple attendance locations. Employees can clock in via various methods such as GPS, QR codes, and facial recognition. The system automatically compiles attendance data and generates reports, significantly improving the efficiency and accuracy of attendance management. It also supports multiple attendance rule configurations, meeting the needs of different departments and positions. Furthermore, the automation of converting expired compensatory leave into paid leave reduced manual operations by 20%. 

 

2. Automated Process Approval: Employee processes for leave, overtime, and resignation are all completed within the WFM system, enabling electronic approvals. The system automates workflow routing with real-time reminders to approvers, greatly shortening approval times. Employees can track process status anytime, and management gains real-time visibility into staff dynamics, enhancing transparency and efficiency in enterprise management. 

 

3. Real-Time Information Management: WFM established an information-sharing platform for the customer, enabling real-time updates to employee personal information, position changes, etc., ensuring the accuracy and timeliness of HR data. The system also supports custom field settings, meeting client’s needs for managing specific information. 

 

4. Accurate Payroll Management: WFM seamlessly integrates with the customer’s payroll system, automatically calculating salaries based on attendance data, overtime records, leave status, etc., reducing manual calculation errors. The electronic distribution of pay slips not only improves efficiency but also enhances the confidentiality of payroll information. 

 

5. 100% Compliance: Attendance policies at various factories are 100% aligned with local regulations, with zero errors in annual leave conversion. 

 

By implementing C&T WFM, customer has achieved significant results in human resource management. The system has not only improved management efficiency and reduced administrative costs but also enhanced employee satisfaction and the scientific nature of corporate decision-making. In the future, customer will continue to deepen the application of C&T WFM, exploring more innovative HR management models to adapt to the company’s evolving needs. Simultaneously, the C&T team will continue to provide technical support and services, assisting custoemr in advancing its human resource management to a higher level. 

 

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